Junior Technical Consultant

About us

PowerX is the first Artificial Intelligence (AI) solution exclusively designed for the Mobile Tower industry: we provide real-time tower insights and boost tower performance. We are a young company, founded in 2017, headquartered in the UK but operating on a global scale. Our customers – leaders in their industry – describe our solutions as cutting-edge and we are working with them on exciting projects to broaden our footprint.  The PowerX solution is powered by a unique application of AI and is deployed over the Cloud. The software developed by PowerX ingests high volumes of complex, real-time site hardware and equipment data which has the capability to connect to our Cloud solution. Our principal activity is in the analysis and interpretation of the huge amounts of data we ingest per tower and identifying sub-optimal areas of operation from both a financial and operational perspective. We are a data intelligence company and we use that data to optimise mobile towers, reduce CO2/GHG emissions and reduce cost of operations too. As a SaaS business our aim is to leverage the power of the large and complex datasets that we collect from our clients and use data-led consulting engagements to deliver high value SaaS contracts. 

This is an exciting time to join our organisation as we look to accelerate our growth, develop our value propositions, become indispensable to our clients and establish our market lead before other companies enter this space. An integral part of this is growing our teams.

The Role

We are looking for a Junior Technical Consultant to join our growing team and bring the ability to question and understand our customers to identify their problems, whilst assessing how the PowerX platform would address those problems and participating in engagements from a technical consulting perspective.

The successful applicant will perform as an individual contributor on client engagements, working under the supervision of the Head of Professional Services to support sales and project management on engagements, helping to manage/filter software development requests, configure and implement the PowerX platform, train end users on the PowerX platform and provide technical support to PowerX solutions such as PowerX Sentry and Connect.

This is an important role that will bring interaction at many levels across both PowerX and our client organisations. You will participate in PowerX consulting activities to deliver detailed customer insights, demonstrating the advantages of AI and ML in the telecoms tower industry.

• Supporting Sales/Project Management
  • Attending customer calls to support some level of technical discussion (including data acquisition).
  • Asking the right questions to understand a prospect’s processes and requirements.
  • Feeding into sales proposals, specifically identifying success criteria.
  • Helping the customer to understand their data and retrieve and send that which is relevant to the proposals.
  • Supporting expansion into India and Asian countries – essential to have Hindi and desirable to have additional local languages.
• Helping Manage/Filter Software Development Requests
  • Bridging gap between the commercial and software teams, to translate customer development requests into actionable JIRA tickets.
  • Working closely with product manager.
• PowerX Platform Configuration + Data Mapping
  • Adding sites, site hierarchy, site topology, roles, users, integrations, etc.
  • Alarms – categorising, creating rules.
  • Telemetry – site level metric mapping, template creation.
• Internal + External Training Delivery
  • Users during onboarding or ad hoc.
  • New feature functions.
• PowerX Connect/Teltonika Management
  • Configuring PowerX proprietary drivers to get alarms and telemetry from customer devices.
  • Assisting with management of firmware releases, particularly when key features and bug fixes are released.
• Customer + Internal Technical Support
  • Ensuring customers get the most out of the PowerX solution, including implementing newly released features where appropriate.

• Additional Skills
  • Basic understanding of communication protocols: MQTT, Modbus, SNMP, HTTP/REST APIs
  • Proficiency in Excel for data handling (pivot tables, charts, etc).
  • Knowledge of SQL would be advantageous.
  • Experience using Postman or similar tools for testing APIs.
  • Familiarity with JSON and CSV data formats.
  • Exposure to networking concepts (e.g. IP addresses, ports, firewalls) beneficial.
  • Comfortable learning how to interact with and configure IoT/networked devices (e.g. Teltonika routers).
  • Any experience with JIRA, Notion, or similar tools for task tracking and documentation is a plus.

Job Specifics

• Position Title: Junior Consultant
• Reporting Line: Head of Professional Services
• Work Location: Remote. Employee will be expected to attend quarterly company ‘Awaydays’ and attend team meetings when required (at company expense)
• Travel: International travel to client offices when required
• Position: Full time position
• Salary: Commensurate with experience
• Pension: Employee will be eligible for pension benefit
• Bonus: Employee will be eligible for bonus payment 

• Bachelor’s Degree; Advanced graduate degree or higher level (MBA, PhD) qualification
• >2 years-experience in technical consulting
• Capability to drive an independent workstream in the context of a broader team project
• Ability to break down and solve problems through quantitative thinking and analysis
• Comfort with ambiguous, ever-changing situations, curious, problem solver
• Ability to structure ambiguous problems and take action to solve them
• Ability to turn clear takeaways from complex information into actions and recommendations using both qualitative and quantitative methods
• Excellent client interaction skills, collaborative work style, and strong interpersonal and team skills at all levels of an organisation.
• Demonstrable experience of large datasets analytics
• Ability to work in a team, while at the same time being a self-starter, driven and self-motivated to come up with the best solution and move people and organisations to ac
• Excellent communicator with great customer-facing skills for different type of audiences, including senior leaders, in a structured manner – a customer pleaser that wins the customer’s trust and heart
• Proven success and ability to establish trust-based relationships with clients to better serve their organisations
• Stakeholder management skillsGrounded, at ease with a rollup sleeves attitude but with the ability to think and operate strategically when required
• International experience
• Experience of the telecoms industry would be an advantage but not essential